Privacy Policy

Sumeo Essentials we, operates sumeo.store. This policy explains what personal information we collect, how we use it and what rights you have. By using our website or placing an order, you agree to this policy.

Information We Collect

Information you give us

  • Name, email address, phone number
  • Billing and shipping address
  • Order details and messages you send to our support team

Information collected automatically

  • IP address, browser type, device and operating system
  • Pages visited, time spent on the site, and the website that referred you
  • Cookies and similar technologies (see below)

Payment information
Payments are handled by secure third-party processors. We do not store your full card details on our servers.

How We Use Your Information

  • To process and deliver your orders
  • To send order confirmations, tracking updates and support replies
  • To send marketing emails or offers, only if you have subscribed (you can unsubscribe at any time)
  • To improve our website, products and customer experience
  • To prevent fraud and keep our store secure
  • To comply with legal obligations

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. We may also use advertising cookies or pixels (such as Meta Pixel or Google Analytics) to measure and improve our ads. You can disable cookies in your browser settings, but some parts of the site may not work properly.

Sharing Your Information

We don't sell your personal information. We share it only with trusted partners who help us run our business, and only as needed:

  • Shopify, which hosts our store and processes orders
  • Payment processors, for secure payments
  • Shipping carriers and fulfilment partners, to deliver your order
  • Email and marketing tools, if you subscribe
  • Analytics and advertising platforms
  • Authorities, when required by law

Because we ship internationally, your information may be transferred to and processed in countries other than your own. We take reasonable steps to protect it wherever it is handled.

How Long We Keep Your Information

We keep your information for as long as needed to fulfil orders, provide support, meet legal and accounting requirements and resolve disputes. After that, we delete or anonymise it.

Your Rights

Depending on where you live (for example under GDPR in the EU/UK or CCPA in California), you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent for marketing at any time

To exercise any of these rights, email us at [your support email]. We'll respond within a reasonable time and may need to verify your identity first.

Data Security

We use reasonable technical and organisational measures to protect your information, including secure (SSL) connections. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for anyone under 18, and we do not knowingly collect information from children.

Third-Party Links

Our site may link to other websites. We are not responsible for their privacy practices, so please read their policies.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

Questions about this policy? Contact us at:
Sumeo Essentials
Email: [your support email]
Address: [your business address]